Refund and Returns Policy

Effective Date: January 14, 2025

At FitnessProductsRoyal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our Refund and Returns Policy carefully.

1. Return Eligibility

We accept returns for most items within 30 days from the date of purchase. To qualify for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in its original packaging.
  • The product must not be on our non-returnable list (see exceptions below).
  • You must provide proof of purchase (order confirmation email or receipt).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards.
  • Sale or Clearance items (marked as final sale).
  • Products that have been used, damaged, or altered after delivery.

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at returns@fitnessproductsroyal.click within 30 days of receiving your order. Provide your order number and details about the product you wish to return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and return instructions.
  3. Ship the Item: Pack the item securely in its original packaging. Include all accessories and documentation. Ship it back to the address provided by our customer support team.

You are responsible for the return shipping costs unless the product was defective or damaged upon arrival.

4. Refunds

Once we receive the returned item, we will inspect it to ensure it meets our return policy requirements. If your return is approved, we will process your refund to the original payment method within 7-10 business days.

  • Refunds will be issued for the cost of the product only (shipping fees are non-refundable).
  • If the return is denied (for example, if the product is used or damaged), we will notify you via email, and the item will be returned to you at your expense.

5. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact our customer support team. We will help guide you through the exchange process, and you may be responsible for additional shipping fees if the exchanged item is of a higher value.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at returns@fitnessproductsroyal.click within 7 days of receiving the product. We will arrange for a replacement or full refund, including shipping costs.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:

By purchasing from FitnessProductsRoyal, you acknowledge and agree to this Refund and Returns Policy.

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